My five year old wanted this doll for her birthday. Grandma shipped it to her and she was thrilled to open it. However, the 'hair plugs' don't fit into the holes on the dolls head. The holes are too small. Even the adults can't get them in. I checked a few other sites and this seems to be a on going problem. My daughter went to bed crying and frustrated. I fixed the problem by pulling out a Phillips screwdriver and 'making' the holes bigger. All is well this morning. Matel--PLEASE fix the problem!