I purchased the rolling luggage for my seven year old. I was disappointed when I received it. The interior lining was torn in two different areas. Two of the small, round metal ring/brackets in the interior had fallen off. I believe the product I recieved either was a manufacture defect or a previously returned item. It was not worth sending it back since I would have to pay for shipping costs.
Response from Mattel:By Sibylle, Mattel , October 29, 2012
Hi, We are sorry to hear you received a defective item. Please contact customer service at (888-762-8835) and we will be happy to exchange the luggage for a new one. Since the item arrived broken, we will be happy to cover the return shipping.
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Review 2 for Barbie™ FlyAway Rolling Luggage
Overall Rating:
5out of5
Quality:
5out of5
Product appearance:
5out of5
Age appropriateness:
5out of5
Play value:
5out of5
Howats
Age:3-5
Relationship:Grandparent
Perfect for serving dual roles
Date:October 1, 2012
Pros: High quality, Durable
I bought this to keep all of my granddaughter's barbies and accessories together in one spot. But it will also double as the luggage that it is for our yearly trips. Really love the luggage.
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Review 3 for Barbie™ FlyAway Rolling Luggage
Overall Rating:
4out of5
Quality:
4out of5
Product appearance:
5out of5
Age appropriateness:
5out of5
Play value:
4out of5
Orange
Location:Las Vegas. NV
Age:9-12
Relationship:Family
Super Sweet
Date:September 25, 2012
Pros: High quality
The suitcase was a smashing hit. Not only was the Barbie design perfect the suitcase is durable for a kid.
its to cute!!!! my 4 yr old daughter loves it!!! she now can pull her own luggage around when we go on a trip which she now gets excited for. perfect for any and every age. gives the little ones a chance to feel like there apart of the experience.